Buildings are supplied with a standard 12-month guarantee covering faulty parts and workmanship. In the unlikely event you have a have a problem that needs addressing please contact the company you ordered the building from. Photos may be required so the problem can be assessed. Timber is a natural product subject to shrinkage and expansion throughout its lifespan. Cracks, splits, loose knots, resin pockets and general movement are beyond our control and not considered a fault. Most buildings are made to order and cannot be cancelled once the manufacturing process has commenced. The guarantee covers the cost of replacement goods only. Components should be inspected for problems before assembly to allow for replacement parts to be supplied if required. Albany Shed Co Ltd are not responsible for any costs incurred due to the incorrect manufacture of products, missing items or delayed delivery. We do not recommend storing items in outdoor buildings that could be adversely affected by damp air. We recommend not leaving items unchecked for long periods and to regularly open the shed door to allow fresh air to circulate. Failure to do so will increase the risk of mould developing. Items should be dry prior to storing in your shed. Please consider whether items are suitable for storage in an outdoor building before putting away. We recommend you check if your building is covered by household insurance in case of storm damage etc.
Why do you not offer a 10 year guarantee like I have seen on other websites?
This is used as a selling point by some other suppliers. However, if you look into the details of these guarantees you will discover that this is essentially only an “anti-rot†guarantee that is void if you do not treat the building every year with a high-quality wood preservative, as well as a long list of other terms & conditions, so does not really mean anything. We agree that a regular coat of quality treatment is the best way to keep your building in good condition – if you do this your building should not rot for a long time!